Commercial and industrial accounts must transfer payments from a bank account.Ĭustomer Care Phone Payment Service: Call 30.Credit Card: Visa, MasterCard or Discover.ATM/Debit Card: bears the STAR or PULSE logo these payments are "real-time" and cannot be future dated.Fund transfers from checking, savings or money market accounts.Available 24 hours a day, seven days a week.Step-by-step instructions (interactive voice response).Please use the Customer Care Phone Payment option ( 30) in these situations. Special situations - such as shut-off or pre-lien notice - cannot be handled by the Automated Service. Simply call each time you want to make a payment. Both options save time and postage and eliminate check writing. There are two Pay by Phone options: One is automated, and the other is processed by a Denver Water Customer Care Representative. If you have questions or encounter a transaction problem, please call Denver Water Customer Care at 30. Credit Card - Visa, MasterCard and Discover are accepted.Įxceptions: If you received a shut-off or pre-lien notice, or for any other special situation, please call Customer Care at 30 during regular business hours, Monday – Friday, 7:30 a.m.ATM/Debit Card - that bears the STAR or PULSE logo payments are "real time" and cannot be future dated.Electronic Check (ACH) - use your checking, savings or money market account.There are no PINs or passwords to remember. ![]() You need your Denver Water account number and customer ID (enter all 10 digits, including zeros).You will continue to receive a paper bill. You have the option of using Web/Mobile Pay occasionally or all the time. Select your method of payment each time you want to pay your water bill online. Web/Mobile Pay lets you quickly and securely make an online water bill payment for free. Make sure you have your account number and customer ID handy when paying. No service fee is charged, but text messaging and data rates from your mobile phone provider may apply.Every month you’ll receive a bill reminder five days before your bill is due.After you sign up, you’ll receive a text message to confirm your enrollment in Text Payment simply reply “H2O.”.Follow the prompts to sign up for ACH text payment or Credit Card text payment. Then select Pay Bill from the Account Overview page.All you need is your account number and customer ID (both located at the top of your bill). How do I sign up for text payments and reminders? If you have questions about your bill, simply call Customer Care at 30. You can cancel at any time, simply reply “STOP”. You’ll continue to receive your paper or e-bill and your payment will be deducted from your bank account when you choose. With Denver Water’s free text payment and reminder, the payment amount for your water/sewer bill can be paid with one click and deducted from either your checking account or savings account. Sign up for check (ACH) or credit card payments.Or you can inform us through our Customer Care Contact Form or phone at 30.ĭon’t forget your bill again! Sign up to receive payment alerts and pay your Denver Water bill from your mobile phone. If you change your email address, you can do so through Denver Water Online.After you sign up for e-billing your next water bill will be delivered to your email box and paper bills will stop.You will receive your bill notices from Be sure to add this to your address book and/or change your spam filters to allow this email to get through.To allow time to set up your account, subscribe for e-billing at least two weeks before your next bill is due. ![]() All you need is your account number and customer ID (both located at top of your bill). ![]() Ready to sign up?Įnroll through Denver Water Online (Manage My Account). Our service partners, Speedpay, an ACI Worldwide company, and Striata, use the industry’s strongest type of encryption for secure transactions. Have the option of returning to paper bills at any time.Be more environmentally friendly because you reduce paper waste.Save time and eliminate the cost of checks, postage and bill pay service provider fees.Conveniently pay Denver Water with an electronic check, debit or credit card.Easily pay the invoice from within the secure email or continue to use your current bill pay service.Securely receive your water bill in your regular email inbox.Make sure you have your account number and customer ID handy when enrolling.
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